Privacy Policy

Last updated: July 14, 2024

This Privacy Policy describes how seweqeu ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website at seweqeu.com and any related services we provide (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Service, and information from third-party sources.

1.1 Information You Provide

Account information: When you register for an account, we collect your name, email address, password, and any other details you choose to provide.
Communications: When you contact us directly, such as by sending an email to info@seweqeu.com, we collect the content of your message and any contact details you include.
User-generated content: Any content, responses, or materials you submit through the Service.
Payment information: If you make a purchase, payment details are collected and processed by our third-party payment processors. We do not store full payment card details on our servers.

1.2 Information Collected Automatically

Log data: We automatically collect log information when you use the Service, including your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and referring URLs.
Device information: We collect information about the device you use to access the Service, including hardware model, operating system, and unique device identifiers.
Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour and preferences. You can control cookies through your browser settings.
Usage data: We collect information about how you interact with the Service, including features used, content viewed, and actions taken.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as analytics providers, advertising partners, and social media platforms, when you interact with our content on those platforms or use third-party login options.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, maintain, and improve the Service.
To create and manage your account and authenticate your identity.
To process transactions and send related information, including purchase confirmations and invoices.
To respond to your comments, questions, and requests, and to provide customer support.
To send you technical notices, updates, security alerts, and administrative messages.
To send promotional communications, such as information about features, products, and services, where you have opted in to receive such communications.
To monitor and analyse usage trends and activities in connection with the Service.
To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
To personalise and improve your experience with the Service.
To comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing

We process your personal information on the following legal bases:

Contract performance: Processing necessary to fulfil our contractual obligations to you, including providing the Service.
Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, provided those interests are not overridden by your rights.
Consent: Where you have given us explicit consent to process your information for a specific purpose, such as receiving marketing communications.
Legal obligation: Processing necessary to comply with applicable laws and regulations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers that perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are authorised to use your information only as necessary to provide services to us.

4.2 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if we believe disclosure is in accordance with, or required by, applicable law or legal process, including lawful requests from public authorities to meet national security or law enforcement requirements.

4.4 Protection of Rights

We may disclose information to protect the rights, property, and safety of seweqeu, our users, or others, including to enforce our agreements and policies.

4.5 With Your Consent

We may share information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

When your information is no longer needed, we will securely delete or anonymise it. If deletion is not immediately possible, we will securely store your information and isolate it from further processing until deletion is possible.

6. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files placed on your device when you visit a website.

6.1 Types of Cookies We Use

Essential cookies: Necessary for the Service to function properly. These cannot be disabled without affecting core functionality.
Analytics cookies: Help us understand how visitors interact with the Service by collecting and reporting information anonymously.
Preference cookies: Allow the Service to remember choices you make, such as language or region, to provide a more personalised experience.
Marketing cookies: Used to track visitors across websites to display relevant advertisements.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your experience of the Service and some features may not function as intended. For more information on how to manage cookies, refer to your browser's help documentation.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.
Restriction: You may request that we restrict processing of your information in certain circumstances.
Objection: You may object to our processing of your information where we rely on legitimate interests as the legal basis.
Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at info@seweqeu.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

8. Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those messages or by contacting us directly at info@seweqeu.com. Even if you opt out of promotional communications, we may still send you transactional or administrative messages related to your account or use of the Service.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access your account.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us at info@seweqeu.com.

11. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party services.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. When we transfer information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide you with additional notice, such as by sending an email or displaying a prominent notice on the Service prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@seweqeu.com
Website: seweqeu.com

We will make every effort to respond to your enquiry promptly and address any concerns you may have.